Last updated: 10 August 2026
1. Digital product and access
A Semester Exam Kit is a digital study product. Once payment is successfully verified, access is normally added immediately to the student account for one year. There is no physical product to return.
2. Cancellation
Orders cannot be cancelled after successful payment and access activation because the paid digital content is made available immediately. A purchase is not a recurring subscription and has no auto-renewal to cancel.
3. Refund policy
Payments for an activated Semester Exam Kit are generally non-refundable. We do not provide refunds for a change of mind, choosing the wrong semester after access is activated, lack of use, or partial use of the material.
We will review genuine issues such as a verified duplicate charge, an incorrect charge caused by us, or a successful payment where access cannot be provided and we are unable to resolve the issue. A request should be raised within 7 days of payment through our Contact Us page with the registered mobile number and order/payment reference.
4. Failed or pending payments
If a payment fails or remains pending, paid access is not activated until the payment is confirmed. If your bank account is debited but no order is visible, please contact us with the transaction reference. Bank or payment-provider reversals for failed/pending transactions follow the timelines of the respective bank or provider.
5. Approved refunds
Where a refund is approved, it is issued to the original payment method through the payment provider. It may take approximately 5–7 working days to appear, depending on your bank or payment method.
6. Keep your account secure
Never share an OTP, UPI PIN, card number or password while seeking support. We may ask for only the registered mobile number and the relevant order or transaction reference.